Booking conditions

BOOKING

To confirm a booked tour, you will receive a confirmation email immediately after booking. Via our calendar you have an overview of which dates are available.

Down payment

For a binding booking we charge a deposit. The rest is then to be paid in cash on site. If you would like to request a tour without obligation, please contact us.

Cancellation conditions

It may happen that the excursion has to be cancelled due to bad weather (strong wind and waves). If the tour cannot be rescheduled to another date, we will of course refund the deposit paid. Unfortunately, we cannot pay for any other costs incurred. However, we will gladly make every effort to provide substitute services. We will also try to notify you of any cancellations as early as possible.

In the following situations the deposit will be refunded:

• You cancel the tour at least 5 days before the start.
• Cancellations less than 5 days before the start: If the excursion cannot be started for whatever reason, please contact us immediately. If we are able to allocate the seats elsewhere, we will check whether a refund is possible as a gesture of goodwill. In the worst case we have to charge the full price.

With the booking we note your contact details to be able to contact you in case of changes.

TRANSPORT

Playa del Carmen, Punta Maroma, Akumal (until “Grand Bahia Principe”)

In this area we will pick you up directly at your hotel or accommodation for all our excursions. If you are staying in the hotel zone or the center of Tulum, a pick-up for the excursion “Sian Ka’an” is possible without any problems. For the excursion “Ek Balam” the pick up is also possible up to and including Tulum center. For all other tours we can pick you up in outlying areas for an additional fee.

Puerto Morelos, Cancun, Costa Mujeres

For the excursions “Swimming with whale sharks” and also “Catamaran Isla Mujeres” we will gladly pick you up at your hotel. For all other tours there is the possibility of pick up for an extra charge, alternatively we can arrange a meeting point in Playa del Carmen. If you are unsure about the location of your accommodation or have any other questions, please feel free to contact us at any time – see contact.